Welcome to Ledger Live Support & Troubleshooting
Having trouble with Ledger Live? This official support and FAQ page provides trusted solutions, best practices, and guidance to resolve common issues. We focus on Ledger Live troubleshooting, Ledger Live support, and direct you to official channels so you can manage your crypto securely and with confidence.
Ensure you always use the official Ledger Live app and avoid phishing — Ledger support will never ask for your recovery phrase. Use Ledger Support Center or this page’s FAQ as your reference.
Common Issues & Troubleshooting Steps
Here are some typical Ledger Live problems users face, along with recommended steps to solve them:
- Ledger Live not opening / crashes:
- Close the app and restart it.
- Clear cache via Settings → Help → Clear Cache.
- Uninstall and reinstall the latest version from official Ledger Live download.
- Device not connecting / “No device” error:
- Try a different USB port or cable.
- Ensure your Ledger device is unlocked (enter PIN).
- Check firmware is up to date via the Manager tab.
- Sync or “Add Account” stuck:
- Close Ledger Live, reopen, and retry.
- Clear cache and re-sync.
- Check the official FAQ: “Why isn’t my app syncing?” :contentReference[oaicite:0]{index=0}
- Firmware or app update fails:
- Ensure a stable internet connection.
- Use latest Ledger Live version.
- Retry update or contact support if it fails repeatedly.
- Incorrect balances or missing transactions:
- Verify on a blockchain explorer your wallet addresses.
- Sync again or restart the app.
- Double-check accounts added and paths used in Ledger Live.
- Unexpected tokens appearing:
- Some “dust” or airdrop tokens may appear — they may be spam tokens. :contentReference[oaicite:1]{index=1}
- Research the token address before interacting or removing.
- Do not send funds to unknown contract addresses without verification.
Security Warnings & Best Practices
Staying secure is critical. Here are key protections you must follow when using Ledger Live and interacting with support:
- Never share your 24‑word recovery phrase with anyone. Ledger Support or staff will never ask for it.
- Always download Ledger Live from the official site ledger.com/ledger-live. :contentReference[oaicite:2]{index=2}
- Avoid fake “Ledger Live” apps or imitators — these are common phishing methods. :contentReference[oaicite:3]{index=3}
- Verify transaction details on your Ledger device screen before approving — do not rely solely on screen display in the app.
- Check your app version and firmware regularly and update promptly when security patches are released.
Official Support Channels & How to Contact Ledger
If the troubleshooting steps above don’t resolve your issue, here’s how you can reach official Ledger support:
- Visit support.ledger.com — the official support hub with knowledge base, articles, and ticket submission.
- Use the in-app “Help / Contact Support” in Ledger Live to open a ticket.
- Join Ledger’s official social channels or live AMA schedule for updates and help. :contentReference[oaicite:4]{index=4}
- Community forums like Reddit (r/ledgerwallet) can help with peer advice — always double-check info. :contentReference[oaicite:5]{index=5}
When submitting a support request, include as much detail as possible: Ledger model, firmware version, OS version, logs (if possible), steps you already tried, and screenshots if relevant. This helps support resolve your issue faster.
Frequently Asked Questions (FAQs)
Q: Is Ledger Live free?
A: Yes, Ledger Live is free to download and use on desktop and mobile. You only pay standard blockchain transaction fees. :contentReference[oaicite:6]{index=6}
Q: Can I use Ledger Live without a Ledger device?
A: No. Ledger Live requires connection to a hardware wallet (e.g. Ledger Nano X, S Plus) for security — it does not store private keys itself. :contentReference[oaicite:7]{index=7}
Q: Why isn’t my app syncing accounts?
A: It may be due to outdated firmware, cache issues, or connection problems. Try clearing cache, reconnecting your device, or reinstalling Ledger Live. :contentReference[oaicite:8]{index=8}
Q: What should I do if I see phantom tokens?
A: Often these are spam or airdrop tokens. Do not interact unless you verify the contract address. Always check community feedback before taking action. :contentReference[oaicite:9]{index=9}
Q: Does Ledger have phone support?
A: Ledger primarily supports users through digital channels — support tickets, knowledge base, and live chat. Many sources emphasize that official phone support is minimal or none. :contentReference[oaicite:10]{index=10}